Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
We would like to inform you that the processing time of examination services' refund payments takes three to four weeks. Refund payments will be issued only as cheques. Our customer services team will contact you once your cheque is ready for collection. Due to different bank policies and regulations, you may not be able to cash your cheque immediately. We advise you to check your bank's policies and regulations in this regard.
Cancelling your IELTS test
If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.
Please note that refunds can take four to six weeks to process.
No refunds will be allowed for IELTS within five weeks of the test date. Exemptions from this policy are:
- serious illness or medical incident (such as hospital admission or a major injury)
- bereavement - loss of a close family member
- hardship or trauma (such as being a victim of crime or involved in a traffic accident)
- military service.
To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
If a medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable, minus an administration fee of 25% of the test fee.
Only medical certificates in Arabic or English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Copies sent by fax or email are not accepted.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, free of charge.
Please note that the new test date must be within three months of the original date. In cases of illness, a transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Test Date Transfer Form. You will need to request the test day transfer from your official test centre.
If you receive a transfer to new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.